Your Questions, Answered

Orders are processed within 2–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.
Standard delivery typically takes 3–7 business days after your order ships, depending on your location.
Yes, we currently ship throughout the United States.
Yes. Local pickup is available at Exclusive Facials & Lashes in Massapequa Park, NY. Pickup instructions will be emailed once your order is ready.
We accept all major credit and debit cards, along with secure payment options available at checkout.
Due to the nature of skincare products, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours.
Yes. Our formulas are designed to be gentle, effective, and well-tolerated, including for sensitive skin types.
Many Neanikós products are pregnancy-friendly. We recommend consulting your healthcare provider before starting any new skincare routine during pregnancy.
Yes. Select products are formulated with younger, delicate skin in mind.
Start with a cleanser, follow with a treatment serum, and finish with a moisturizer. Personalized routine guidance is available upon request.
Results vary, but many clients notice improvements in hydration, texture, and clarity within 2–4 weeks of consistent use.
Neanikós bridges professional skincare and everyday routines, offering results-driven formulas created by a licensed medical esthetician and trusted in clinical settings.
Once your inquiry is received, a member of our team will review the details and contact you to discuss your needs further. We’ll provide any additional information you may need and guide you through the process of purchasing our service or product.
Yes, if you need to update or add information to your submitted form, please send us an email with the necessary changes.

Still have questions?
Contact us at info@neanikos.com and we’ll be happy to help.